Learning topics about process and procedures

In the list below,
NTTC = National Tax Training Committee presentation
FL1 = Florida (for example)

Procedures Presentations and Pubs Resource web pages
Course Introduction NTTC-03
Volunteer Site Policies and Procedures Pub 4961 (Standards of Conduct),
Pub 5220 (VITA/TCE Scope),
Tax-Aide Scope manual,
AARP Volunteer site Policies and Procedures Training
Standards of Professionalism,
Standards of Conduct,
Certification Certification web site
Client Facilitator Client Facilitator Guide
Screening & Interviewing NTTC-05,
Sample interview video,
Pub 5101 (Training),
Prescreening Ideas (CO1D18),
Casualty Loss Screening Flowchart (CO1D18),
Interview Script Job Aid
Tax Preparation Return stages (CO1D18)
Quality Review NTTC-06,
Quality Review (FL1,2006),

Pub 5101,
Gold Standards for Quality Review,

Pub 5299 VITA/TCE Quality Review Refresher,

Quality Review Options Using TaxSlayer

Identity Theft NTTC-04 Identity Theft
Completing the Return – Final Steps NTTC-41
Admin and ERO Processes Reimbursements flowchart,
IRS Site Coord Training,
AARP LC Training,
AARP ERO Transmitter Training
Site administration,

ERO Procedures